notifications

Notification types

• Push Notifications can be sent for both mobile and desktop if you’ve enabled them on the device.

• Email Notifications will be sent if all push notifications are disabled. When push notifications are enabled for either desktop or mobile, we automatically disable email notifications to prevent duplicates.

• Badges will appear in Glue to let you know of new messages. A red badge will show if you or a group are directly @ mentioned. All other new messages will show up bolded. There will also be a badge on the app icon with the number of unread threads.

Enable notifications on your device

How to Enable Push Notifications for Glue 📲

1. If you want to receive push notifications on your device, you will need to enable the notifications per device. The easiest way to do this is by turning on notifications when you first download the Glue apps, but you can check your notification settings at any time in the preferences menu.

During Account Setup

When you first download the app and log in, a pop-up will prompt you to enable notifications. For the best experience, we highly recommend setting up notifications at this point.

Press the "continue" button on the turn on notifications pop up. Make sure to select allow on any system pop ups that come up on your device to grant Glue permission to send notifications on your device.

After Account Setup

If you skipped setting up notifications, you can enable them later in your preferences menu under "Push notifications (this device)."

If you disabled your notifications and want to re-enable them, you will need to do so in your device's settings. See specific instructions for each device type below.

Manage notification preferences in Glue

For more granular notification settings, navigate to Preferences under your profile avatar. Here you can control which messages you get notifications for, and check if your push notifications are enabled.

Inbox notifications

This controls which messages you will get push notifications for. This preference will apply across all of your Glue apps (and email if you do not have push notifications enabled).

Default: All Inbox Messages

• By default, you will get push notifications for all Inbox messages.

• Any new message appearing in your Thread Inbox will trigger a push notification.

Mentions, Replies, & Direct Messages Only

• You’ll only receive push notifications for messages where you are directly @mentioned, sent a direct message, or a message you sent is quote replied.

Nothing

• Choosing this option means you won’t receive push or email notifications for new messages or Threads in your Inbox.

Notification Sounds

Customize which push notifications will play a sound. The sound itself is managed by your device and cannot currently be customized. Make sure your device's system settings for notifications allow Glue or your Browser to play sounds.

Default: All Notifications

Every message you get a push notification for plays a sound.

Don't play any sounds

No notification sounds will play, even if you get push notifications.

Push notifications (this device)

Check if notifications have been successfully enabled on your device from your Preferences menu. You will see different prompts in this section based on your device's system settings, with relevant instructions based on what action you need to take next.

✅ Notifications are successfully enabled for your device

If your notifications are actively enabled on your device, you will see the message that notifications are on with a green checkmark icon. You will receive push notifications based on the inbox notification preferences you've selected.

🚫 Notifications are not enabled for your device

You will see one of the following two prompts if notifications are not enabled.

1. Turn on notifications — This means notifications have never been enabled, and you need to allow Glue to send notifications to your device.

2. To get notifications from Glue, you'll need to turn them on in your System Settings — This means that Glue is allowed to send notifications to your device, but notifications are currently disabled in your device's system settings. You cannot re-enable notifications from Glue in this scenario, you have to go into your device's notification settings.

Checking your device's notification settings

Here are instructions for finding your device's specific notification settings for Glue. If you want to disable your Glue notifications, or re-enable them after disabling, you will need to do so at the device level.

Mac OS Notifications

1. Open the System Settings app
2. Tap Notifications
3. Under Application Notifications select the Glue app
4. Turn on Allow Notifications
5. Choose how and where you want to receive notifications

Windows Notifications

1. On Windows 11, open your Settings app
2. Open System and then Notifications
3. Find Notifications from apps and other senders
4. Select the Glue app
5. Make sure notifications are turned on

iOS Notifications

1. Open the Settings app
2. Tap Notifications
3. Under Notification Style select the Glue app
4. Turn on Allow Notifications
5. Choose how and where you want to receive notifications

Android Notifications

1. Open your device's Settings app
2. Click on Notifications and then App Notifications
3. Find Glue and make sure notifications are toggled on
4. Click on Glue if you want to change other notification settings
5. You can also find your notification preferences from Settings > Apps > Glue and making sure notifications are allowed.

Web Browser Notifications

To enable notifications for Glue in Chrome:

1. Click the "View site information" toggle icon in the address bar
2. Toggle Notifications on

To enable notifications for Glue in Edge:

1. Click the lock icon in the address bar
2. Select “Permissions for this site”
3. Find Notifications and select Allow

To enable notifications for Glue in Safari:

1. Click Safari in the menu bar
2. Select Settings…
3. Click Websites, then Notifications
4. Find Glue (app.gluegroups.com or app.glue.ai) and select Allow.