conversations
Glue is designed to adapt to how your team actually works. Whether you're having a quick one-on-one chat, coordinating with your department, or managing a complex project across multiple teams, Glue gives you the flexibility to communicate in the way that makes the most sense.
Three ways to communicate
Glue offers three core message types, each optimized for different situations:
Threads
Threads are the core of Glue. These are organized discussions with specific participants that you can add or remove as the conversation evolves.
Perfect for:
- Project coordination across multiple people and groups
- Discussions that need focused participants
- Topics that require organized back-and-forth conversation
Direct Messages (DMs)
One-on-one private conversations between two people.
Perfect for:
- Quick questions that don't need a group audience
- Private or sensitive discussions
- Following up individually with someone
Group Chat
Shared conversations where all members of a group can participate.
Perfect for:
- Team announcements and updates
- Real-time casual discussion
- Information everyone in the group should see
Choosing the right message type
Not sure which to use? Here's a quick guide:
| Your Situation | Use This |
|---|---|
| Coordinating specific people on a topic | Thread |
| Discussion involves people from different groups | Thread |
| Need to keep organized records of decisions | Thread |
| Need to chat privately with one person | Direct Message |
| Want everyone in a group to see something | Group Chat |
| Quick informal team conversation | Group Chat |
Flexible by design: Any message can become a thread! If a conversation in Group Chat or a DM grows beyond its original scope, you can create a thread from that message to bring in additional participants.
What you can do with messages
All message types in Glue support rich features to help you communicate effectively:
Express yourself
- Text formatting - Bold, italics, headings, lists, and code blocks
- Emojis and reactions - Add personality and quick responses
- Attachments - Share files, images, and documents
Voice messages
- Record and send up to 5 minutes of audio, right in the message composer on desktop and mobile.
- Tap to start and end, and you can review before you send.
- Make sure to accept the prompts to give Glue access to your device's audio settings. You can grant access from your preferences menu.
Get attention and organize
- @ Mentions - Notify specific people or reference threads
- Quote replies - Respond to specific messages with context
- Glue AI - Get help, summaries, or information by mentioning @Glue AI
Manage your messages
- Edit messages - Fix typos or update information
- Delete messages - Remove messages you've sent
- Search - Find past conversations and information
Read Receipts
- Check who has seen your most recent sent messages. You can see a list of up to 5 people, and a count of the rest.
- This shows up in the lower right-hand corner of your most recent message as an avatar pile that you can hover over for more information.
Explore formatting and rich content →
Master mentions and notifications →
Ready to dive deeper? Explore:
- Threads - Master Glue's most powerful messaging feature
- Using Glue AI - Enhance your workflow with AI assistance
- Keyboard shortcuts - Work faster with keyboard commands