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Mentions and notifications

Mentions (@) in Glue serve two distinct purposes: notifying people and linking to conversations. Understanding the difference will help you communicate more effectively.

@ Mentioning users and groups alerts people and can add them to conversations. When you type @ followed by a person or group name, you're trying to get their attention or bring them into the discussion. How this works depends on whether you're in a thread, group chat, or DM.

@ Mentioning threads creates a reference link without notifying anyone. When you type @ followed by a thread name, you're pointing people to related information. This is useful for connecting conversations or providing context, but it won't ping anyone or send alerts.

This guide covers both types of mentions and when to use each one.

Mentioning and notifying users and groups

@ Mentions in Threads

Threads are flexible - you can add and remove participants as conversations evolve. Mentions help manage this.

Creating a new thread with @ mentions

When you @ mention someone while creating a thread:

1. They're automatically added to the member list
2. You can remove them before sending if needed
3. Once sent, they'll receive a notification and see the thread in their inbox

@ Mentioning in existing threads

The behavior depends on whether the person is already a member:

If they're NOT already on the thread:

• You'll see a prompt asking if you want to add them
• By default, they're NOT added automatically
• If you choose to add them, they'll be notified when you send the message
• If you don't add them, their name appears as a clickable reference (no notification)

If they're already on the thread:

• They receive a notification highlighting your mention
• The thread appears prominently in their inbox with a badge

@ Mentioning Users or Groups in Group Chats or DMs

Group chats and DMs are inherently private, so mentioning other users and groups does NOT add them to the conversation if they are not already in the group. Keep this in mind when tagging people!

When @ mentioning a user or group who is not in the Group or DM

• The @ mention will only show up as a reference.

When @ mentioning the user you are DMing or the Group you are Group chatting

• The @ mention will alert the user or Group by putting a red badge next to the chat in their inbox.

@ Mentioning an entire group

You can notify all members of a group by @ mentioning the group name in a thread where that group is already a member. This works similarly to @here or @channel in other platforms.

Mentioning Thread Names

Thread mentions let you reference other conversations without sending notifications to anyone involved. Think of them as citations or hyperlinks within your messages.

How thread mentions work

When you @ mention a thread name:

• A formatted, clickable link appears in your message
• Anyone can click the link to view that thread (if they have access)
• No notifications are sent to participants on the mentioned thread
• The link shows the thread title, making it clear what you're referencing

When to use thread mentions

Reference related discussions: "We discussed the timeline in @Q4 Planning Thread"

Point to decisions or context: "See the final approach we agreed on in @API Design Discussion"

Connect cross-functional work: "Marketing details are tracked in @Product Launch Campaign"

Avoid repeating information: Instead of re-explaining background, link to the thread where it was discussed

How to mention a thread

1. Type @ in any message
2. Start typing the thread name
3. Select the thread from the dropdown menu
4. The thread link appears inline with your message

Pro tip: Thread mentions work in threads, group chats, and DMs - they're a great way to share context across different conversation types.

Remember: Unlike user mentions, thread mentions never trigger notifications. If you need to alert people about the referenced thread, combine the thread mention with user mentions: "Hey @Sarah, can you review the decisions in @Budget Planning Thread?"