Notification troubleshooting | Glue Guide

Something not working as expected with notifications? Check out some troubleshooting tips below.

Not receiving notifications

Troubleshooting steps

  1. Check that notifications are enabled in Glue
  2. Check that your device is not in a do not disturb mode
  3. Check for additional settings based on your device type

Check that notifications are enabled in Glue

The first troubleshooting step across devices is to check your notification preferences in Glue.

  1. Navigate to your preferences menu and make sure notifications are enabled. This is per device, so even if you have them enabled on one device, they might not be enabled on another.
  2. If notifications have not been enabled for your device, follow the prompts to turn them on.
  3. If notifications are disabled for your device, you will need to go into your device settings to turn them back on.
  4. If notifications are enabled, press the "send test notification" button to see if a notification comes through.
  5. Double check what you have inbox notifications set to — unless you have push notifications set to "All inbox messages" you will not receive push notifications for every message.

If your notifications are enabled, press the "send test notification" button for testing

Check that your device is not in a "do not disturb" mode

Make sure your device's do not disturb or focus mode are turned off - the name of this setting will be dependent on your device type.

Note for Apple Users: If you are signed into your Mac and iPhone with the same Apple ID, both devices will enter Do Not Disturb mode if you enable the setting on one of the devices.

Check additional settings based on your device type

Mac

  1. Open your computer's System Preferences, then click Notifications.
  2. Select Glue from the list.
  3. Make sure the Allow Notifications from Glue toggle is on and your alert style is set to either Banners or Alerts.
  4. If you do not see Glue as an app in your Notifications settings, try deleting the Glue app and reinstalling it.

Windows

For Windows 10 - check your settings for Notifications & Actions

  1. Click the Start menu.
  2. Select Settings, then System.
  3. From the left sidebar, click Notifications & Actions.
  4. Ensure Get notifications from apps and other senders is enabled.
  5. Find Glue in the list and check if notifications are enabled.

For Windows 11 - check your settings for Notifications

  1. On Windows 11, open your Settings app.
  2. Open System and then Notifications.
  3. Make sure the Notifications are toggled On.
  4. Find Notifications from apps and other senders.
  5. Find Glue in the list and check if notifications are enabled.
  6. If you can't toggle the notification on, check your Edge settings for notifications for the app.gluegroups.com site. Click the "..." at the top of the app and select app settings. Under permissions click "see permission details." Under notifications, make sure it says "allow."

iOS

  1. Open your phone's System Preferences, then click Notifications.
  2. Select Glue from the list.
  3. Make sure the Allow Notifications from Glue toggle is on and your alert style is set to either Banners or Alerts.

Android

  1. Open your device's Settings app
  2. Click on Notifications and then App Notifications
  3. Find Glue and make sure notifications are toggled on
  4. Click on Glue if you want to change other notification settings
  5. You can also find your notification preferences from Settings > Apps > Glue and making sure notifications are allowed.
  6. Also make sure that Google Play Services has notifications turned on. You can also find that under either Notifications or Apps.

Note: Google Play Services is required to receive notifications on Android. Make sure your device is supported.

For all browser types, check your device's system settings to make sure your browser is allowed to send notifications.

No notification sounds

Check your notification sound preferences in Glue, check your device's notification settings and send yourself a test notification!

Mac

  1. Open your computer's System Preferences.
  2. Select Notifications.
  3. Find Glue in the list and make sure Play sound for notifications is enabled.
  4. If using a browser, find the browser in the list and make sure Play sound for notifications is enabled.

Windows

Check if sounds are enabled

  1. On Windows 10, click the Start menu.
  2. Select Settings, then System.
  3. From the left sidebar, click Notifications & Actions.
  4. Find the Glue app or your browser in the list and check if Play a sound is enabled.
  5. On Windows 11, open your Settings app.
  6. Open System and then Notifications.
  7. Make sure the Notifications are toggled On.
  8. Find Notifications from apps and other senders.
  9. Find Glue in the list and click on it. Scroll down and make sure play a sound when a notification arrives is enabled.

Still having issues?

If you try our troubleshooting and still have issues, you can reach out for support. Please specify what exactly isn't working in your message — is it not seeing notifications, not hearing the sound, or something else? What were you expecting to happen, and what actually happened? The more detail the better! If you're able to send screenshots or screen recordings too that helps.